Shipping & returns

 

Budget Shipping 

Flat rate budget shipping option (only $3.99!) for orders under $100.00.  USPS Media Mail - usually arrives 1 to 2 weeks  in lower 48 states from when we ship out.  Arrives to addresses in Georgia within 3 business days from ship date.

 

Standard Shipping

Flat rate standard shipping option ($7.99) for orders under $100.  Shipping is FREE for orders over $100!  USPS Priority Mail for shipments over 1 lb - should arrive in 3 to 5 business days from when we ship out.    Shipments under 1 lb are sent USPS First-Class Mail.  

Benches, lamps, digital pianos, and other larger items are shipped UPS Ground.  Shipping is FREE to lower 48 states in the US - should arrive 5 to 7 business days from order date.

 

Return Policy 

You may return any print music product purchased online within 90 days from the delivery date. All other products may be returned within 15 days from the delivery date.  The return item(s) must include a copy of the original packing slip and be mailed to:

PianoWorks, Inc
Attn: Returns
2805 Buford Hwy
Duluth, GA 30096


Once the item(s) arrives to us, we’ll notify you by email, and a refund or credit will be issued within 10 business days.

 

Print music items returned within 30 days from the original ship date will be credited back to your original payment method.  Items received after 30 days and up to 90 days will be credited in the form of a Gift Certificate, which can be applied to future purchases.

 

Benches, Digital Pianos, and Lamps returned within 15 days of your receipt will be credited to your original payment method.  These items are not accepted for return after 15 days.

 

We'll credit the return shipping cost if your return is due to a defect or an error on our part. If you believe so, describe the defect or error in writing on the packing slip and include it with the package.  Returned items must be in original, salable condition, complete with warranty card and owner's manual if applicable.  Benches, digital pianos, and lamps must be shipped back to us in their original packaging to receive a refund.

 

Credit card purchases will be refunded back to your credit card. PayPal purchases will be refunded back to your PayPal account. 


If you receive a defective item, please contact us by phone at (770) 623-0683 or via email at shop@pianoworks.com